Shipping

Zephyr Boards

We ship all Zephyr Boards Australia-wide and to NZ. Delivery prices are calculated at the time of purchase and will be displayed during the checkout process.

We offer weight-based delivery services for all orders. Delivery prices in the checkout are based on the delivery of one item. Purchase of multiple items may place your delivery cost into the next weight bracket.  

The final cost of your delivery is stated at checkout and is determined by your location and weight. See below for shipping prices per size.

Zephyr Board Express Shipping

  • Victoria: $19.95

    Interstate: $19.95

    NZ: $57.10

  • Victoria: $26.2

    Interstate: $26.2

    NZ: $70.1

  • Victoria: $29.6

    Interstate: $50.0

    NZ: $83.10

  • Victoria: $34.70

    Interstate: $85

    NZ: $102.60

Zephyr Board Standard Shipping

  • Victoria: $15.95

    Interstate: $15.95

    NZ: $42.10

  • Victoria: $19.20

    Interstate: $19.20

    NZ: $55.1

  • Victoria: $22.50

    Interstate: $27

    NZ: $68.1

  • Victoria: $27.50

    Interstate: $38.70

    NZ: $87.60

Made to Order Furniture

For all made-to-order furniture excluding Zephyr Boards, please note that this price does not include shipping. Once your product has been ordered one of our team members will be in contact to discuss the delivery cost and logistics.

Over the years we have learnt that due to the nature of our products, delivery logistics require lots of planning and care. We only use tried and proven furniture delivery contractors to ensure your goods arrive in perfect condition and the whole process is trouble-free.

Delivery fees vary depending on the item(s), your location and access; it’s imperative that these details are discussed with us. Your order will be considered confirmed once you confirm acceptance of these costs to us by email.

International Delivery

We may be able to arrange international shipping, depending on the product and your location. Please contact us at charlie@ilkstudios.com.

Order Collection

You are welcome to arrange a pick-up of your order from our workshop located in Coburg, Melbourne. Please send us an email at charlie@ilkstudios.com to arrange.

Estimated Timing

We are committed to getting your items to you as quickly as possible. Delivery timings depend on the items ordered and your location. Please be aware of the following information:

  • When placing your order with us, please note that product availability timing is noted on the product page of the item. If you have ordered multiple items, we will dispatch when all items are available.

  • We will communicate with you throughout the ordering and shipping process. An email will be sent to you as soon as your order has been dispatched with information on the delivery process.

  • We rely on a range of delivery services to get your items to you safely and as quickly as possible. We only deliver with reputable companies, therefore delivery may take a little longer. We think getting your forever piece to you in excellent condition is worth a short wait.

  • If you have a critical delivery date, please let us know, and we will do our best to meet your timings.

Why is there a Lead time?

Everything we make is handmade from scratch in our workshop. We always endeavour to get your item to your door within the stated lead time from time of ordering and payment is made. However, sometimes this lead time can change, and we will always keep you in the loop and communicate any delays.

Further questions?

Have a question not answered by the above? Get in touch – we'll be happy to answer any other queries you might have.

Returns

  • When you receive your order, please thoroughly inspect all products as we cannot accept returns more than 30 days after the date of purchase. 

    Please initiate your return request as promptly as possible once you have received your item. In order to initiate a return, contact us here:

    • Send us an email/enquiry via our contact form and await our response

    • Pack and seal the item/s in their original packaging and post the parcel back to us at the address we provide via registered post (as we cannot be responsible for parcels lost or damaged in transit)

    • For faulty or damaged products, we will organise your refund or replacement within 14 days of receiving your return. Please note that timeframes for replacement items are subject to stock availability

    For change-of-mind returns, we will issue a credit note within 14 days of receiving your return.

    The sale of any discounted products is final unless the item is proven to be damaged or faulty

  • We take care to pack your products carefully so that they won't get damaged in transit. If for whatever reason, they arrive damaged or faulty, we ask that you let us know within 7 days of receiving them in the mail.

    We will arrange for the damaged or faulty product to be returned to us, and you can let us know whether you would like us to either send a replacement to you or provide you with a refund.

    We will refund postage costs required to return faulty or damaged items

  • Changed your mind? No problem. We will happily accept returns if the item is unused with the original tags still attached and in the original packaging, which must be in its original condition. Upon receipt, we will issue you with a credit note. Please note that we do not refund any postage fees for change-of-mind returns.